Terms and Conditions

Go Back

Your use of and access to the Katie Fitzgeralds and Katiesfest Websites ("Site") and any transactions you may make are subject to the terms and conditions which are set out below. By using these Sites you agree to accept these Terms. If you do not, you should exit this Site.

About Katie Fitzgeralds and this Site

  • This Site is intended to be a source of useful information relating to concerts, shows or other productions (‘"Events"). Katie Fitzgeralds Limited shall use our reasonable endeavours to ensure that the information contained on the Site is accurate and up to date. We may update the content and make improvements or changes in the information, services and other materials on this Site at any time without notice.
  • All intellectual property rights in the design of this Site and the contents, selection and arrangement of all of the material which is available on this Site belongs to.Katie Fitzgeralds Ltd No material from this Site may be commercially exploited in any way, without our prior written permission.
  • We cannot guarantee that this Site is error free, uninterrupted, or virus free.
  • This Site contains links to other websites which are independent of Katie Fitzgeralds Ltd. We have no control over such sites and any links are provided as a convenience to you as a user of this Site, and do not imply our endorsement of the linked websites or association with their operators.

Buying Tickets and Returns
Once you have purchased tickets, they can only be exchanged, refunded or returned in the circumstances described below:

  • If we fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract the customer will be entitled to a full refund including any booking fee charged.
  • If the event is cancelled, postponed or material changes are made to the Event, namely a change of the venue or the headline act, the original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. However, in these circumstances, only the face value of the tickets will be refunded as these are circumstances beyond our control. If the tickets have not been posted out, the processing fee will also be refunded.
  • There will be no refund for lost, stolen or damaged tickets (save that duplicate tickets may be possible if for seats) or if the venue or Event organiser provides different seats to those specified on the ticket.
  • For any refund of face value you will be required to return the tickets, on receipt of which we will make the refund. The refund will be made using the same method of payment that was used to purchase the tickets.
  • Tickets should be returned either:
    • By secure post to Katie Fitzgeralds, 187 Enville Street, Stourbridge DY8 3TB
    • In person to Katie Fitzgeralds 187 Enville Street Stourbridge DY8 3TB
  • Refund requests will be accepted up until 1 week before the date of the revised event or 1 week after notification of the change (whichever is the later) unless otherwise advised. We are unable to refund tickets that are received after this time.
  • It is your responsibility to ensure that tickets returned are received by us. It is therefore advisable to return any tickets either by secure post or in person.
  • When events are cancelled, postponed or the venue or content is significantly changed, we will do our best to inform all purchasers using the contact details provided when the booking was made. However it is the responsibility of the purchaser to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee that we will be able to make contact with you.
  • It is the responsibility of our customers to inform Katie Fitzgeralds of any change of address, contact telephone number or email address both before and after receipt of your tickets.
  • Always check your tickets on receipt, as mistakes cannot always be rectified later.
  • Although Katie Fitzgeralds will use their best endeavours to indicate any age or other restrictions that apply to events, it is the customer's responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.
  • Promoters and Venues always reserve the right to refuse admission to an Event and tickets are issued subject to the rules and regulations of the venue. We will therefore not offer refunds to any ticket-holders who may be refused entry. The unauthorised use recording equipment at venues is usually prohibited.
  • We will not be liable to you for any loss of enjoyment or profit nor any indirect, consequential, exemplary, incidental, special or punitive damages.
  • We will not be liable for any misrepresentations, negligence, contractual or tortuous loss of any kind suffered by you from the products, or services, or actions of any venue, performer, promoter or others.
  • Tickets ordered through this site are only for your personal use and that of your party. We reserve the right to cancel tickets purchased if there is any resale or attempted resale of tickets at a higher price than purchased, this includes tickets being resold to the public at an inflated price including via auction sites such as EBAY. The holder of a resold ticket may be refused entry or rejected from the venue.
  • If you are collecting your tickets rather than having them posted out, please be advised that the tickets must be collected by the cardholder in person, and that the credit card must be presented on collection. The cardholders' signature will be required on collection.
  • There is no standard dispatch time for tickets ordered through this site as tickets for different events have different dispatch times. However, all tickets should be received at least one week before the event, unless they are being collected from the venue. Tickets booked within 10 days of an event that are being posted, may be received slightly later, but should be received at least 2 days before an event.
  • If it becomes impractical to post tickets out due to proximity of an event or circumstances beyond our control, we reserve the right to make the tickets available for collection at the venue and will inform you accordingly.
  • For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this information on the Site and at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without notice.
  • If tickets dispatched by special delivery are returned as ’addressee unknown’, we reserve the right to cancel the order.

If these Terms are not complied with, we reserve the right to terminate access and use of the site.

These Terms represent the entire understanding and agreement between you and us and shall have priority over any and all prior statements, understandings or agreements whether oral or in writing.

We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms on this Site. Your continued access or use of this Site shall be deemed your acceptance of the modified Terms applicable from time to time.

These Terms are governed by English law and any disputes subject to the exclusive jurisdiction of the English Courts and, by using this Site, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

If any court finds any provision of these terms to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.

Any queries regarding tickets or any other services associated with this site should be directed to Katie Fitzgeralds Please follow the link for contact information.

Privacy Policy
We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Katie Fitzgeralds.

By visiting our online sales and by using this site you expressly consent and accept to the practices described in this Privacy Policy.

Data Protection
We will not share your personal information for marketing without your consent.
Any personal information which we get from you or gather about you from your use of our site will be used to contact you by post, phone, email or SMS when necessary in connection with transactions entered into by you on the site.
Please note that by booking with Katie Fitzgeralds you are consenting to your personal information being shared with an event organiser or promoter or artists for the particular event for which you are buying tickets. You should contact them if you would prefer not to receive information from them. Information will only be passed to event organisers for certain events where this is requested.

All purchases on the Site are processed by Protx and we do not see, have access to, or store, your financial information.